Terms of service

Effective date: 19 June 2026

1. Introduction

These Terms of Service explain the rules for using the website, courses, digital learning materials, certificates, resources and related services provided by Data Protection Global Ltd.

By accessing our website, creating an account, purchasing a course, enrolling in training, downloading resources or using any part of our services, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use our website, courses or services.

In these Terms:

  • “Data Protection Global Ltd,” “we,” “us,” or “our” means Data Protection Global Ltd.

  • “You,” “your,” “learner,” “customer,” or “user” means any person or organisation using our website, courses or services.

  • “Services” means our website, online courses, learning platform, course materials, certificates, resources, team training services, support services and related content.

  • “Course” means any online course, training programme, module, lesson, quiz, downloadable material, template, certificate or learning resource provided by us.

You can contact us at:

[email protected]

2. About Data Protection Global Ltd

Data Protection Global Ltd is a UK-based online learning provider offering professional training in data protection, GDPR, UK GDPR, Data Protection Officer skills, privacy compliance, CIPP/E preparation, AI governance, staff awareness and related professional development areas.

Our courses are designed for professional learning, workplace awareness, career development and training support. Unless clearly stated otherwise, our courses are not regulated qualifications and are not official certifications issued by an external awarding body, regulator or professional membership body.

3. Language of These Terms

These Terms are written in English.

Any communication, notice, policy, course description or contract information provided by Data Protection Global Ltd will be treated as being provided in English unless we clearly state otherwise.

4. Your Use of Our Website and Services

You agree to use our website and services lawfully, responsibly and only for personal learning, professional development, internal business training or authorised organisational training purposes.

You must not:

  • use our website or services for unlawful purposes;

  • copy, sell, share, distribute or reproduce our course content without permission;

  • share your account login details with another person;

  • attempt to access another user’s account;

  • interfere with the security or operation of our website;

  • upload harmful code, viruses, malware or spam;

  • scrape, download in bulk or extract content from our website or platform;

  • use our courses or materials to create competing training products;

  • remove copyright notices, logos or branding from our materials;

  • misuse certificates or present them in a misleading way;

  • make false, offensive, harmful or unlawful submissions through our website.

We may suspend or terminate access if we reasonably believe that these Terms have been breached.

5. Account Registration

Some services may require you to create an account.

When creating an account, you agree to provide accurate and up-to-date information. You are responsible for keeping your login details safe.

You must not share your password or account access with anyone else. Each learner must use their own account unless we have agreed a different arrangement in writing for team training.

If you believe your account has been accessed without permission, you should contact us immediately at:

[email protected]

We may suspend or restrict access to your account if we suspect unauthorised access, fraud, misuse or a security risk.

6. Course Access

When you purchase or enrol in a course, we grant you a limited, non-exclusive, non-transferable and revocable licence to access the course for your own learning or authorised internal training use.

Course access may be limited by:

  • the access period stated on the course page;

  • the type of purchase;

  • payment status;

  • account status;

  • team training agreement;

  • technical availability;

  • these Terms.

Unless stated otherwise, courses are provided online only.

You may not transfer course access to another person without our written permission.

7. Course Information

We aim to describe our courses clearly and accurately.

Course pages may include information such as:

  • course title;

  • course overview;

  • learning outcomes;

  • course length;

  • number of modules;

  • level;

  • delivery method;

  • certificate availability;

  • quiz or assessment information;

  • access period;

  • price;

  • intended audience.

We may update course descriptions, content, materials, pricing, modules, features or availability from time to time.

Although we try to keep information accurate, minor differences may occur between course descriptions and final course content as part of updates and improvements.

8. Educational Purpose Only

Our courses and resources are provided for educational and professional development purposes only.

They do not constitute legal advice, regulatory advice, professional consultancy, official compliance approval or a guarantee of legal compliance.

You should not rely on our courses as a substitute for professional legal or regulatory advice based on your specific circumstances.

If you need legal advice, you should contact a suitably qualified legal professional.

9. No Guarantee of Employment, Exam Success or Compliance Outcome

We aim to provide practical and useful learning. However, we do not guarantee:

  • employment;

  • promotion;

  • salary increase;

  • exam success;

  • external certification;

  • professional registration;

  • regulatory approval;

  • business compliance;

  • acceptance by an employer, regulator or professional body.

Your results depend on your background, effort, experience, use of the materials, assessment performance and external requirements outside our control.

10. External Certifications and Professional Bodies

Some of our courses may support preparation for external certifications or professional development goals, such as privacy or data protection certification preparation.

Unless we clearly state otherwise:

  • Data Protection Global Ltd is not the external certification body;

  • course completion does not automatically grant an external qualification;

  • external exams, memberships and certifications are subject to the relevant third party’s own rules, fees and requirements;

  • we are not responsible for changes made by external certification bodies, regulators or professional organisations.

11. Certificates of Completion

Some courses may include a certificate of completion.

A certificate of completion confirms that the learner has completed the relevant course or met the stated completion requirements.

A certificate of completion does not confirm:

  • professional competence;

  • legal authority to act as a Data Protection Officer;

  • regulated qualification status;

  • external certification;

  • professional membership;

  • guaranteed exam readiness;

  • employer approval.

We reserve the right to withhold, correct, reissue or cancel a certificate if there is evidence of misuse, error, fraud, account sharing or breach of these Terms.

12. Quizzes, Assessments and Completion

Some courses may include quizzes, knowledge checks or assessments.

Unless stated otherwise, quizzes are designed to support learning and check understanding. They are not formal regulated assessments.

We may set completion requirements for certain courses, such as:

  • completing all modules;

  • passing a quiz;

  • spending a minimum amount of time in the course;

  • completing activities;

  • submitting required information.

Completion requirements will be shown on the relevant course page or within the learning platform.

13. Prices

Course prices are shown on our website or provided in writing.

Prices may change from time to time. The price payable is the price shown at the time of purchase, unless there is an obvious error.

Prices may be shown in pounds sterling or another currency where available.

We may offer discounts, promotions, vouchers or introductory prices. These may be withdrawn, changed or limited at any time.

14. Payments

You agree to pay all fees due for the courses or services you purchase.

Payments may be processed by third-party payment providers. Your payment may also be subject to the payment provider’s own terms and privacy policy.

We do not intend to store full card details on our own systems.

If a payment is unsuccessful, reversed, disputed or not completed, we may:

  • refuse course access;

  • suspend course access;

  • cancel the order;

  • request payment again;

  • recover any unpaid amount lawfully due.

You are responsible for any bank charges, currency conversion fees, payment provider charges or taxes that may apply to your purchase.

15. Digital Content and Access

Our courses are digital content and online services.

When you purchase a course, you may receive access to digital content shortly after payment or account approval.

If you choose to access digital course content immediately, you acknowledge that you may lose your right to cancel once access has started, to the extent permitted by UK consumer law.

This does not affect your statutory rights where digital content is faulty, not as described or not supplied with reasonable care and skill.

16. Cancellation Rights for Consumers

If you are a consumer purchasing online in the UK, you may have a legal right to cancel certain purchases within 14 days.

However, for digital content, cancellation rights may be affected once you have requested or agreed to immediate access and the digital content has started.

Where required, we may ask you to confirm that you want immediate access to digital content and acknowledge that your cancellation right may be lost once access begins.

If you have not accessed the course or digital content and wish to cancel within 14 days of purchase, contact us at:

[email protected]

17. Refund Policy

We want learners to make informed choices before purchasing.

Unless stated otherwise on the relevant course page or agreed in writing, the following refund rules apply:

  1. You may request a refund within 14 days of purchase if you have not accessed the course or downloaded course materials.

  2. Refunds may not be available once you have accessed course content, downloaded materials, completed lessons, attempted quizzes or received a certificate.

  3. Refunds are not normally provided for failure to complete a course.

  4. Refunds are not normally provided because you changed your mind after accessing digital content.

  5. Refunds are not normally provided for discounted, promotional or bundled purchases once access has started.

  6. Team training purchases, business packages and customised training may have separate refund and cancellation terms.

  7. If a course is faulty, not as described or unavailable due to our fault, we will review the matter fairly and in line with applicable law.

To request a refund, email:

[email protected]

You should include your name, email address, course name, purchase date and reason for the request.

18. Team Training and Business Customers

We may provide team training services to organisations.

Team training may include:

  • staff awareness courses;

  • group learner access;

  • business training packages;

  • reporting features;

  • custom course recommendations;

  • tailored training arrangements;

  • agreed enrolment numbers.

Where an organisation purchases training for employees, contractors or team members, the organisation is responsible for ensuring that authorised users comply with these Terms.

Team training access must not be shared outside the purchasing organisation unless we agree in writing.

Separate written terms, proposals or invoices may apply to team training. If there is a conflict between these Terms and a signed written agreement, the signed written agreement will apply to the extent of the conflict.

19. Business Purchases

If you buy services on behalf of a business, organisation or employer, you confirm that you have authority to make the purchase and bind that organisation to these Terms.

The organisation will be responsible for payment and for ensuring that authorised users follow these Terms.

Consumer cancellation rights may not apply to business purchases.

20. Promotions, Discounts and Vouchers

We may offer promotional codes, discounts, vouchers or special offers.

Promotions may be subject to additional rules, including:

  • expiry dates;

  • course restrictions;

  • single-use limits;

  • minimum order values;

  • non-transferability;

  • exclusion from certain courses or packages;

  • withdrawal without notice.

Promotional codes cannot usually be combined unless we clearly state otherwise.

Promotions have no cash value and cannot be exchanged for money.

21. Intellectual Property

All intellectual property rights in our website, courses, course materials, videos, text, graphics, logos, downloads, templates, quizzes, certificates, designs, software and other content belong to Data Protection Global Ltd or our licensors.

You must not copy, reproduce, publish, distribute, modify, sell, licence, share, upload, transmit or commercially exploit our content without written permission.

You may use course materials for your own personal learning or authorised internal business training only.

You must not use our content to create, sell or deliver competing courses, training materials, consultancy products or commercial resources.

22. Downloadable Materials

Some courses may include downloadable materials such as checklists, templates, guides or worksheets.

Unless stated otherwise, downloadable materials are provided for your personal learning or internal professional use only.

You may not:

  • sell them;

  • publish them online;

  • distribute them publicly;

  • remove our branding;

  • present them as your own work;

  • use them to create competing products;

  • share them outside your organisation without permission.

23. User Content

You may be able to submit comments, reviews, feedback, messages, answers, assessment responses or other content.

You must not submit content that is:

  • unlawful;

  • offensive;

  • abusive;

  • discriminatory;

  • defamatory;

  • misleading;

  • confidential without permission;

  • infringing on another person’s rights;

  • harmful to our systems or users.

By submitting content, you grant us permission to use it for providing services, support, quality assurance, course improvement and administration.

We may remove or moderate user content where we consider it necessary.

We will not publish personally identifiable testimonials or reviews for marketing purposes without appropriate permission where required.

24. Acceptable Use

You agree not to misuse our website, platform or services.

You must not:

  • attempt to hack, disrupt or damage our systems;

  • use bots, scraping tools or automated extraction;

  • bypass security controls;

  • test system vulnerability without permission;

  • upload malware or malicious content;

  • interfere with another user’s access;

  • impersonate another person;

  • use false payment details;

  • misuse support channels;

  • abuse staff, contractors, tutors or other learners.

We may suspend or terminate access where misuse is suspected.

25. Website and Platform Availability

We aim to keep our website and learning platform available and working properly.

However, we do not guarantee that access will be uninterrupted, error-free or available at all times.

Access may be affected by:

  • maintenance;

  • updates;

  • technical issues;

  • internet problems;

  • hosting provider issues;

  • third-party service failures;

  • security incidents;

  • events outside our reasonable control.

We will not be responsible for normal delays, interruptions or technical issues that are outside our reasonable control.

26. Changes to Courses and Services

We may update, improve, replace, remove or discontinue courses, content, features or services from time to time.

We may do this to:

  • improve quality;

  • update content;

  • reflect legal or regulatory changes;

  • fix errors;

  • maintain security;

  • respond to learner needs;

  • manage business operations.

Where you have purchased a course, we will make reasonable efforts to maintain access during the stated access period, unless removal is necessary for legal, security, technical, quality or business reasons.

27. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on our website with the updated effective date.

If we make significant changes that affect your rights or obligations, we may provide reasonable notice by email or through the website where appropriate.

Your continued use of our website or services after changes take effect means you accept the updated Terms.

28. Third-Party Links and Resources

Our website, courses or resources may contain links to third-party websites, tools, platforms, regulators, professional bodies, certification bodies or external resources.

These links are provided for learning, reference or convenience only.

We are not responsible for:

  • third-party content;

  • third-party website availability;

  • third-party accuracy;

  • third-party privacy practices;

  • third-party terms;

  • external certification requirements;

  • external fees or decisions.

You access third-party websites at your own risk.

29. Privacy and Cookies

We use personal data in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

By using our website and services, you acknowledge that personal data will be handled in accordance with our Privacy Policy.

30. Confidentiality

Where we provide services to a business customer, either party may receive confidential information from the other.

Confidential information must not be disclosed to third parties except where:

  • the other party has given permission;

  • disclosure is required to provide the services;

  • disclosure is required by law;

  • the information is already public through no fault of the receiving party;

  • disclosure is made to professional advisers or service providers who are bound by confidentiality.

This confidentiality obligation continues after the services end.

31. Disclaimers

Our website, courses and services are provided on an “as available” basis.

We make reasonable efforts to provide accurate, useful and up-to-date content. However, we do not guarantee that:

  • all content will always be complete, current or error-free;

  • the website will always be available;

  • every course will meet every learner’s needs;

  • learning outcomes will be the same for every learner;

  • external certification bodies will accept or recognise a course;

  • a course will guarantee legal compliance or professional competence.

Nothing in our course content should be treated as legal advice.

32. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any legal right that cannot be excluded.

Subject to that, Data Protection Global Ltd will not be liable for:

  • indirect or consequential loss;

  • loss of profit;

  • loss of business;

  • loss of opportunity;

  • loss of goodwill;

  • loss of data;

  • business interruption;

  • loss arising from reliance on educational content as legal advice;

  • loss caused by third-party services outside our control.

For paid services, our total liability to you for claims relating to a course or service will not exceed the amount you paid for that specific course or service.

If you are a consumer, this does not affect your statutory rights.

33. Your Responsibility

You are responsible for:

  • choosing the right course for your needs;

  • checking course descriptions before purchase;

  • ensuring you have a suitable internet connection and device;

  • keeping your account secure;

  • completing course activities honestly;

  • using learning materials appropriately;

  • seeking legal or professional advice where needed;

  • complying with these Terms.

34. Suspension and Termination

We may suspend or terminate your access to our website, courses or services if:

  • you breach these Terms;

  • payment is not completed;

  • payment is reversed or disputed;

  • you misuse our content;

  • you share account access;

  • you behave abusively towards our team or users;

  • we suspect fraud, security risk or unlawful activity;

  • we are required to do so by law.

If access is terminated due to breach of these Terms, you may not be entitled to a refund.

You may stop using our services at any time. If you want account deletion, contact:

[email protected]

Account deletion may be subject to legal, accounting, certificate verification and record-keeping requirements.

35. Complaints

If you have a complaint about our services, please contact us first so we can try to resolve it.

Email:

[email protected]

Please include your name, course name, order details and a clear explanation of the issue.

We will aim to review complaints fairly and respond within a reasonable time.

36. Events Outside Our Control

We will not be responsible for failure or delay caused by events outside our reasonable control.

This may include:

  • internet failures;

  • hosting outages;

  • cyber incidents;

  • payment provider issues;

  • strikes;

  • natural disasters;

  • government action;

  • war or civil unrest;

  • pandemics;

  • power failures;

  • changes in law;

  • third-party platform failures.

We will take reasonable steps to reduce the effect of such events where possible.

37. Assignment and Transfer

You may not transfer your rights or obligations under these Terms to another person without our written permission.

We may transfer our rights or obligations to another organisation where this does not materially reduce your rights under these Terms.

38. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will continue to apply.

The unlawful or unenforceable part will be treated as removed or amended to the minimum extent necessary.

39. No Waiver

If we do not enforce a right under these Terms, this does not mean we have waived that right.

We may still enforce that right later.

40. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy where separate, course descriptions and any written order confirmation, form the agreement between you and Data Protection Global Ltd for use of our website and services.

41. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may have rights to bring claims in the courts of the part of the United Kingdom where you live.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over disputes relating to these Terms, unless we agree otherwise in writing.

42. Contact Us

If you have any questions about these Terms of Service, please contact:

Data Protection Global Ltd
[email protected]